welcome to Mobile check in & key
The Live! Casino® experience at your fingertips
We’ve made your stay simpler, smarter, and more convenient with our Mobile Check In and Mobile Key services. This page is your one-stop guide to answering common questions about using these innovative features.
Whether you’re preparing for your arrival, settling in during your stay, or wrapping up at check-out, we’re here to help ensure a seamless experience.
Browse the sections below to learn more. Let’s make your stay as smooth and stress-free as possible. Explore the FAQs to get started!
Before You Arrive:
Discover how to set up Mobile Check-In, link your reservation, and access your Mobile Key effortlessly.
- Mobile Check In is available to members of MyLiveRewards! who have the MyLiveRewards app. You can only receive a player ID at one of our casino locations. You must be 21 years old to sign up, and government-issued photo identification is required to obtain a Live! Rewards membership.
To download the app, visit the App Store or Google Play Store
- Please verify your phone has Bluetooth, location services, and internet service enabled to check in and use your digital key.
- The standard check in time is at 3 pm. If your reservation is eligible for early check in, you will be able to access your room earlier.
- Log into the app and check the main screen for HOTEL RESERVATIONS. Select "ACTIVE" to find your current reservation. This screen will indicate the status of your reservation and if you can check in.
- Yes, we need a credit card on file for all reservations, including comp reservations. We place a temporary $150 hold for incidentals that will be refunded after checking out.
- Any modifications to the reservation before arrival can be made by contacting the front desk or contact center.
During Your Stay:
Learn how to use your Mobile Key to unlock doors and access amenities, troubleshoot common issues, and make the most of your stay.
- If you experience issues at check in, ensure your device has bluetooth activated and is connected to Wi-Fi or mobile data.
If the issue persists, visit the front desk to check in and request a physical room key. Please share any app issue screenshots with us to help resolve the error.
- Once you complete the check in process, you can activate your digital room key in the app. Once activated, hold your phone near the door lock to open your room or tap in the elevator to access your floor.
- Yes, if you need a physical key, visit the front desk to request one. Both, the physical and digital keys will give you access to your room, the elevator and other facilities such as the fitness center.
- Yes, guests listed on the same reservation can share the mobile key. Both profiles must be linked to their respective MyLiveRewards accounts.
- Yes, if you extend your stay in the same room, the digital key will continue to work and give you access to the room, elevator and fitness center.
Check-Out:
Get tips on checking out using your mobile device and ensuring all is wrapped up with ease.
- The check-out button will be enabled on your departure date. Go to HOTEL RESERVATIONS and follow the prompts.
- The credit card used at check in will be charged at the end of your stay.